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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
87%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Very good experience during my visit from the front desk to the place of procedure. All the staff were very nice - polite even Dr. Kartsonis. Called me at house quite a few times to see how I was doing, very nice people in the whole facility."

"Dr Koretsky is the best -what a wonderful person! The staff-from the receptionist-to the check in nurse -and the nurse after the procedure were professional, had a nice amount of humor and made me totally comfortable."

"Everyone was very friendly and compassionate, and I felt they were dedicated to my comfort and care. I did not feel rushed or neglected at any time. They did all they could to ease my experience before, during and after the procedure. They worked as an efficient and caring team for the benefit of their patient."



"Initially I was very nervous about the procedure - the nurse was able to make me relax - I feel the entire place was extremely professional and yet very human with honest care - All in all, I was extremely impressed with the facility - I am thankful for my doctor... place - Many thanks to all for the great treatment and care - "

"Thank you so much for the wonderful care. I appreciate everyone working together for the best outcome!"

"The TEAM and Dr. Kartsonis were WONDERFUL! Thank you for a well executed procedure, see you in 10 years!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.